Call Resolution News Today

New York Democratic congressman Jamaal Bowman says he takes his "marching orders" from a left-wing activist group that is working to defund police and pull officers from schools.

Here are 10 questions (and follow-ups) worth asking of your organization.

/PRNewswire/ -- Industry leaders Medline and CareXM today announced an exclusive marketing and distribution agreement to service the home health and hospice...

Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey.

SQM Group developed a comprehensive guide for the first call resolution metric, the most important call center industry metric for determining performance.

SQM group developed a comprehensive guide for the first call resolution metric, the most important call center industry metric for determining performance.

Candidates Destiny Goretski and Ann Lemmer will face off in a race for the Marathon County Board District 2 seat in the spring election on April 5.

Incumbent Jonathan Fisher will face challenger Bobby Niemeyer in a race for the Marathon County Board District 38 seat in the spring election.

Incumbent Becky Buch will face challenger Alex Eichten in a race for the Marathon County Board District 7 seat in the spring election on April 5.

Daniel Greenfield, an Israeli-born investigative reporter joined me on Feedback recently to discuss what he di...