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Zooms terms of service were unclear on if users could opt out of having data used to train AI models. The company has since clarified how and when customers can consent to data being used.

Zoom has provoked outrage among its users after a change to its terms of service. This week, the company made a number of changes to its terms of service that related to the way it uses people's data and the content of their calls. In particular, critics focused on a passage in which users agreed to Zoom's "access, use, collection, creation, modification, distribution, processing, sharing, maintenance, and storage" of data "for any purpose".

Zoom is facing severe backlash for changes it quietly made to its Terms of Service (TOS) back in March related to AI — raising new questions about customer privacy, choice and trust.

The San Jose companys new terms and conditions - which came into force in March but were spotted this month - have sparked a wave of outrage online, with users threatening to cancel their accounts.

After scrutiny of its terms of service, Zoom said it doesn't use any customer audio, video or chat content for training AI models without consent.

It’s important to us at Zoom to empower our customers with innovative and secure communication solutions. We’ve updated our terms of service (in section

Zoom Video Communications, Inc. recently updated its Terms of Service to encompass what some critics are calling a significant invasion of user privacy.

Zoom clarifies its AI data collection practices after updated service terms draw scrutiny - SiliconANGLE

Zoom has made changes to its terms of service after online blowback over recent updates to the company’s fine print allowing AI training on customer data. A report from StackDiary over the weekend highlighted how the changes, which rolled out in March without fanfare, appeared to grant the company sweeping control over customer data for AI training purposes. In response, Zoom published a blog post today claiming it wouldn’t do what its terms said it could do; the company then updat...

Zoom announced a new host of AI-backed capabilities for its “smart companion” tool, doubling down on its CEO’s promise of helping customers benefit from the technology.