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Company's experience highlights the tightrope tech organizations walk when integrating AI into their products and services.

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Zoom Chief Product Officer Smita Hashim said in a recent blog post that the videoconferencing company will not be using audio, video, chat or other data to train AI models.

The Zoom backlash is just another example of how regulators, and average people, continue to grapple with the growing presence of AI.

Zoom changed its terms of service to say that it won't use any customer content -- at all -- in training generative artificial intelligence models.

Zoom executives promised Monday that the company wouldn't use your calls as AI fodder, even while its TOS said otherwise.

After massive backlash over its wishy-washy communication regarding training artificial intelligence with customer data, Zoom wants to set the record straight. Today, Zoom issued an update to its previous announcement on its plans for AI to formally claim that the company will not use audio, video, chat, or similar data to train its AI models.

The company updated its terms of service to say that users must consent to the content of their calls being used to train its AI amid privacy concerns.

Though the video conferencing company adjusted its terms of service after public backlash, privacy experts worry it is not enough.

Online communications software provider Zoom has been forced to issue a clarification to its terms of service after it was noticed that a change, said...