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AFCA expert's advice to insurers

The Australian Financial Complaints Authority (AFCA) has announced 7 appointments for its newly-created senior ombudsman role. The senior ombudsman will work alongside the group’s lead ombudsman in

The Australian Financial Complaints Authority (AFCA) has created the new role of Senior Ombudsman, announcing seven appointments, as it progresses

Anne Maree Howley has been appointed as senior ombudsman for superannuation, among seven newly-created ombudsman roles.

The complaints authority has created seven new positions, including a senior ombudsman for credit, as part of a move to bring in more specialised expertise. The Australian Financial Complaints Autho

In what is a newly created role at the industry body, internal promotions have seen the appointment of seven senior ombudsmen.