Air Canada must pay a Vancouver man a partial refund for his flight ticket that was promised by the site’s chatbot, a Canadian tribunal ruled Wednesday, in what could be a landmark case for the use of artificial intelligence in business. Jake Moffatt asked the airline’s artificial intelligence support chatbot whether the airline offered bereavement…
Canada airline to pay customer after chatbot gave false information
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Air Canada ordered to pay $1,870 negligence damages - Prince George Citizen
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A recent small claims court decision found Air Canada liable for incorrect advice given by its website chatbot that led to a grieving customer paying more for plane tickets. Incredibly, the airline argued that its AI chatbot is "a separate legal entity responsible for its own actions."