Ticket Refund Application News Today

Air Canada has been ordered to compensate a passenger who was misinformed by the customer assistance chatbot on their website, after initially denying...

In a recent case brought in front of the Civil Resolution Tribunal (“CRT”) of British Columbia, Moffatt v. Air Canada, 2024 BCCRT 149, the CRT found in favor of an airline customer who...

A court ruling has sided with a passenger who was offered false information via AI about the airlines bereavement policy.

Air Canada has been ordered to uphold a policy fabricated by its AI customer chatbot in a recent Civil Resolution Tribunal (CRT) dispute.

As airlines increasingly turn to AI to field passenger questions, alarm bells have been raised after a hallucinating Air Canada chatbot landed the carrier...

The chatbot promised to refund a passenger’s travel following a family emergency, but Air Canada argued that the rogue artificial intelligence lied.

The crux of the Air Canada case lay in a disagreement between the airlines chatbot and the airline’s Bereavement Fares Policy webpage.

An Air Canada passenger has won a civil case in chatbot row that stated the advice from the digital assistant was incorrect

A chatbot promised Air Canada would refund some of the fare for a customer flying last-minute to his grandmothers funeral - under the bereavement policy

The airline argued that the chatbot should be responsible for its own actions.