Page 2 - Ticket Refund Application News Today

An Air Canada representative admitted the airline's chatbot provided "misleading words" to a customer trying to book a bereavement fare. But you can't blame...

Air Canada, the largest airline in the North American country, was ordered to pay partial refund to a passenger after its chatbot provided inaccurate information, misleading the person into purchasing a full-price ticket.

The airline tried to argue that it shouldn't be liable for anything its chatbot says.

The Tribunal judge said Air Canada’s suggestion that the chatbot was a “separate legal entity responsible for its own actions” didn’t make sense.

The airline has to pay damages after a judge rejected Air Canada’s suggestion that the chatbot was a “separate legal entity responsible for its own actions”

Air Canada appears to have quietly killed its costly chatbot support.

Air Canada has been ordered to pay a passenger hundreds of dollars in damages after its chatbot gave incorrect advice, resulting in expanded costs.

Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot.