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VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences

MIAMI and GLENDALE, Ariz., August 31, 2023 – VAI Resort, a $1 billion, 60-acre oasis featuring a 1,100-room luxury hotel scheduled to open in 2024 in Glendale, Arizona, has partnered with Hapi and Salesforce to personalize and differentiate guest service across the entire resort.
United States Phoenix Sky Harbor International Airport Luis Segredo Seasons Hotels Hyatt Hotels Hapi Data Travel

Next Generation of Hapi Solves for Hotel Data Integrations at Scale

Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, is excited to announce new infrastructure in partnership with AWS that is providing hotel companies access to critical guest and transactional data in revolutionary ways.
United States Luis Segredo Srihari Thotapalli Sonesta Hotels Hyatt Hotels Seasons Hotels

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Data as a Utility: The Key to Unlocking Modern Data Strategies in Hospitality

The hospitality industry has long been seen as a laggard in adopting modern technology. Whether right or wrong, this perception is widespread and may be poised to grow as we see incredible innovation happening in other verticals, especially with the most recent excitement in the field of Artificial Intelligence.
Google Bard Seasons Hotels Hyatt Hotels Sonesta Hotels Amazon Web Services Rosewood Hotels

Nemacolin Turns to Hapi for Salesforce CRM Deployment

Nemacolin, an award-winning, luxury destination resort nestles within 2,200-acres in the Laurel Highlands of southwestern Pennsylvania, has partnered with Hapi and Salesforce to roll out high-touch, personalized service across its entire campus, which includes lodging, restaurants and activities.
United States Dan Swanson Luis Segredo Hotel Tech Report Global Customer Support Certification Hyatt Hotels Seasons Hotels

Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience

Hotel marketers looking to implement the holy grail, a 360-degree personalized marketing strategy tailored to each guest, are faced with a substantial set of challenges. At a hotel attached to an indoor water park – with restaurants, arcades and outlets to boot – the number of potential roadblocks increases exponentially.
United States Ilya Nikulin Salesforce Service Cloud Service Cloud Seasons Hotels Rosewood Hotels

Hawaii's Turtle Bay Unlocks Customer Data for New, Holistic Marketing Strategy

In 2018, Blackstone Group purchased the Turtle Bay Resort on the North Shore of Oahu with big plans for a new, five-star Hawaii destination. The midmarket hotel wasn’t the main draw, instead it was all about location, location, location – Turtle Bay sits on prime seaside real estate in a surfing mecca, with five miles of beachfront and 20 miles of trails.
Turtle Bay United States Robert Marusi Seasons Hotels Sonesta Hotels Hotel Tech Report Global Customer Support Certification

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