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Is much larger than uber is willing to publicly admit. ubers internal report completed in may, after cnns expose, warns of the consequences should the full scope of the problem emerge. we know from the underreporting of incidents by cnn, the report concludes, the cost to the brand and reputation of uber by a single case can cost the company millions of dollars in lost revenue from riders who hold a lasting impression that we are unsafe and not worthy of their trust. the report was conducted to a...

Misconduct is made against an uber driver, including claims of sexual assault, theres a special unit at the ride-sharing company expected to investigate each claim. weve obtained an internal memo that raises a lot of concerns. our senior investigative correspondent drew griffin has been reporting on the dangers faced by uber passengers for more than a year. heres his new report. >> reporter: this internal report obtained exclusively by cnn says ubers siu or special investigations unit, manages n...

Tonight a cnn exclusive. when an allegation of criminal misconduct is made against an uber driver, including claims of sexual assault, theres a special unit at the ride-sharing company expected to investigate each claim. weve obtained an internal memo that raises a lot of concerns. our senior investigative correspondent drew griffin has been reporting on the dangers faced by uber passengers for more than a year. heres his new report. >> reporter: this internal report obtained exclusively by cnn ...

More experienced investigators. uber says its transparency report detailing sexual assault and misconduct cases by uber drivers will be released this year once the audit process is over. but sources tell cnn uber could tell most of the story right now. one former manager telling cnn its a technology company built on data. the numbers are known. >> drew griffin joins me now. since you started asking ruber about their rape cases, theyve made extensive safety changes. are you sources saying more co...

And felons, were approved to drive for uber. >> were putting safety at the heart of everything we do. >> reporter: the company has launched several changes aimed at improving safety. >> with just a single tap, let loved ones know youre on your way. >> reporter: but former uber employees cnn spoke with say its not enough, and the problem is much larger than uber is willing to publicly admit. ubers internal report completed in may, after cnns expose, warns of the consequences should the full scope...

Have been acted upon or are in the process of being acted on, including counseling, better work schedules and conditions, improved training and hiring, more experienced investigators. uber says its transparency report detailing sexual assault and misconduct cases by uber drivers will be released this year once the audit process is over. but sources tell cnn uber could tell most of the story right now. one former manager telling cnn its a technology company built on data. the numbers are known. >...

S.i.u. or special investigations unit manages nearly 1200 cases per week. sources familiar say they include fights, serious traffic accidents and deaths but many of them involved sexual assaults, sexual misconduct and rape by uber drivers. uber has responded to cnn saying the number in its own internal memo is not an accurate reflection of serious safety incidents that occur on the uber platform because it includes reporting investigations are withdrawn and fraudulent and adds we are working wit...

Tonight, a cnn exclusive on the uber unit that deals with the most serious allegation by riders and drivers. we obtained an internal memo revealing uber investigators in north america are handling more than 1,000 serious cases every week including claims of sexual assault, serious traffic accidents, and even deaths. our senior investigative correspondent drew griffin is here with us following up on the ground breaking reporting on dangerous uber passengers face. drew, uber made important safety ...

It says most loved working for uber but details the serious level of stress and anxiety. the staff directly interact with perpetrators and vehicles, discuss deeply disturbing sexual and other assaults and untreated depression and stress requiring clinical care in at least six of its workers and warns of the potential for suicide. in the months since the report was done, uber tells cnn all key recommendations in the report have been acted upon, or are in the process of being acted on. including c...

Drivers were accused of sexual assaulting or abusing passengers. sources continue to tell cnn the true number of reported rapes to uber is much higher. a second cnn report detailed thousands of convicted criminals, even sexual offenders and felons were approved to drive for uber. >> were putting safety at the heart of everything we do. >> reporter: the company has launched several changes aimed at improving safety. >> with just a single tap, let loved ones know youre on your way. >> reporter: bu...