Detailed text transcripts for TV channel - FOXNEWS - 20180227:00:22:00
After 9/11 a lot of decisions were made how to allocate resources and where to put agent and freeing up a lot of agents to do terrorism and other work. i think a lot of them were taking off complaint duty because in the day i was in the fbi, being a complaint agent was a big deal. we were very careful in field divisions to choose the right people to put on complaint duty. so you talk to an agent. you called your local fbi. you talked to an fbi agent. you didnt talk to a professional staff person...
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