Complaint Handling Code News Today

A local authority in England has been criticised by the housing regulator for complaint handling failures which left a resident and her two vulnerable children in a home with damp and mould.

Social landlord L&Q has been ordered to pay £142,000 in compensation after the Housing Ombudsman found there to be a "prolonged period of decline" at the social landlord.

THE Housing Ombudsman has found Ealing Council guilty of severe maladministration after a nine-month delay in resolving a resident’s complaint…

Government outlines approach to driving up improvements in social housing, ensuring we meet the ambition of halving the number of non-decent homes by 2030.

A factsheet to explain the role of the Regulator of Social Housing and Housing Ombudsman Service, and how residents can seek support.