Complaint Rate News Today

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Noticed some changes this year. holly ferfer has the latest on how airlines are performing. >> reporter: the airline quality rankings report is out and u.s. domestic airlines seem to get a little better last year. the report is based on numbers from the department of transportation. >> they got their second best overall results since this survey began. they did better in on-time arrivals. they did better in baggage handling. >> reporter: the airline with the best on-time performance was hawaiian...

Washington times" of results from the 21st national airline quality rating survey which is going to be fully released this morning. guess whos on top in terms of best customer service? southwest. lowest complaint rate of 16 airlines. and only one of four airlines to have fewer complaints this year. delta, the worst complaint rate, 65% higher than the industry average. complaints overall, are up 28% this year. but amazingly enough, only an average of only 1.2 complaints every 100,000 passengers. ...

Out this morning shows delta with the highest complaint rate, southwest has the lowest. but of course it hasnt bean good weekend for southwest with more than 600 flights cancelled so they can inspect planes. cracks have been found in three more planes in addition to the one that made an emergency landing after a big hole appeared in the cabin roof on friday. bp has officially asked to be allowed to resume drilling in the gulf of mexico. about a year after the biggest oil disaster in u.s. histo...