Concierge Key News Today

Even though my elite status includes complimentary upgrades, they aren't guaranteed. Find out when I'll pay for the larger seats.

These two lessons are really about how to communicate bad news of any kind. Its not fun, but doing it the right way sometimes eases the pain.

American Airlines Flagship Lounges are some of the best in the United States, reserved for only a select group of travelers

The new reality will begin on New Years Day.

I recently flew American Airlines' premium economy cabin round-trip from London to New York City to see if roomier seats, larger entertainment screens, higher-end amenity kits and better meals were worth it over coach tickets. Here's how my experience rated.

We caught up with the performer (and politician), who is coming to Nashua and New Bedford with "American Idol" winner and pal Ruben Studdard, to talk about all things travel.

American Airlines and Alaska Airlines offer reciprocal upgrades for elite members. Here's everything you need to know about this program.

Starting March 2, the airline will extend complimentary upgrade eligibility to include all North American flights for customers with Platinum and Gold status.

Want to access American Airlines Admirals Clubs? Here are all of the methods, from buying a membership to having an eligible ticket.

The carrier did not give specific dates for the reopenings but said Miami will be the first.