Page 2 - Connected Customer News Today

Salesforce's survey of 14,000 business buyers and consumers found adopting AI could mean risking a trust gap with consumers.

Quick take: The sixth edition of Salesforce’s State of the Connected Customer reveals how customer engagement with businesses has changed with the rise of artificial intelligence (AI) and a shifting economy. Businesses could soon face an AI trust gap ...

Most people are concerned about the implications of generative AI on data security, ethics, and bias. In fact, 81% of customers want a human to be in the loop, reviewing and validating generative AI outputs.

Our small neighbourhood shops, kirana stores, that stock and sell numerous items have stood the test of time in the Indian retail sector. Even in this digitally driven world, there are 15 million kirana stores...

Consumers are no longer satisfied with only buying mass-produced products. Online and brick-and-mortar print shops have offered B2B and B2C buyers the ability to customize printed products, but the process is sometimes complex and hard to understand. Pat McGrew looks at LiveArt’s web-to-print services which address the gap between off-the-shelf web-to-print solutions available in the market and the growing needs of printers requiring more custom-tailored solutions for their clients.

In SA, loyalty programme owners are working hard to meet their customers and members where they are now says Gordon Wilson, of the Achievement Awards Group...

To address modern data management challenges, companies are incorporating AI and analytics into their customer data management strategies.

Businesses are continuously adapting to the "always on" culture, and fintechs are no exception. Fintechs are leveraging various digital sales channels such as messaging apps like WhatsApp, chatbots, digital insurance apps, trading apps, and online marketplaces to provide a seamless customer experience. With the increasing use of social media platforms, fintechs are creating engaging content on platforms like YouTube and Instagram. Digital sales channels have contributed significantly t...

Discover 5 ways to mitigate client churn and increase profits. Understand why clients leave and learn effective strategies to retain them.

London, United Kingdom (PRWEB) April 04, 2023 -- InspireXT, a leading Supply Chain and technology consulting provider announced the acquisition of Prosera