Connection Telecom News Today

Promoted | This case study delves into how Telviva successfully modernised the communications infrastructure of Intercape.

Promoted | Regardless of the communications options your customers prefer, with Telviva Engage your customer-facing staff will be able to accommodate them with ease.

There is a huge opportunity for SMMEs to develop skills by investing in learnerships in partnership with sector education training authorities.

Compliant call recording unlocks a treasure trove of business benefits, says Telviva Telviva chief commercial officer Rob Lith “This call may be recorded for quality control purposes”. Almost everyone has heard this phrase while waiting to speak to a business service representative or call centre operator. But businesses are starting to appreciate that the effective and compliant recording of conversations has evolved from humble beginnings into a strategy to provide a strategic business...

The author, Telviva’s David Browne, argues that SD-WAN technology will soon be an integral part of business Even prior to the massive workplace shifts that took place during 2020, global growth predictions for SD-WAN implementations were significant. However, as businesses accelerated the move to cloud-based environments to harness the associated cost and efficiency benefits of distributed workforces, there has undoubtedly been renewed impetus for software-defined wide-area networking technol...

Reshaping the business communication landscape Even though the global hosted PBX market was expected to grow by US$7.6-billion between 2019 and 2025, the pandemic will likely result in an even higher adoption rate by companies looking to digitalise existing processes. Part of this can be attributed to the increase in remote working, while rapidly evolving technology has made the transition to a hosted PBX environment much easier than before. Today, the PBX has become a complete communication...