The forum passed the order after noting that the retailer did not appear to contest the claim and the documents as well as testimony by the complainant clearly established the sale of a counterfeit product.
A district consumer court in Delhi ordered Northern Railways to pay ₹1.45 lakhs to cover the losses of a passenger whose luggage worth ₹1.2 lakhs was stolen during a train journey.
Commission President SS Malhotra and members Rashmi Bansal and Ravi Kumar held that it was Amazon's duty to ensure the sale of genuine, defect-free products and to promptly replace faulty products and issue refunds.
"Repairs may be called for if the vehicles purchased during the course of its use suffers from a technical defect and not where the vehicle has manufacturing defect," the Court explained.