Harvard Business Review: Why you shouldn't engage with customer complaints on Twitter
Harvard Business Review: Why you shouldnt engage with customer complaints on Twitter 10 May, 2021 01:29 AM 6 minutes to read Theres a big downside to addressing the haters online. Photo / Getty Images Harvard Business Review By: Alireza Golmohammadi Over the past several years, its become increasingly common for consumers to share their negative experiences with brands on social media. According to the 2020 National Consumer Rage Study, the number of customers who prefer to ve...
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Source: nzherald.co.nz