Courtesy Counts News Today

rage against the machine. >> i need a little more information from you. >> jericka: frustrations with customer service at an all-time high. >> i yell at the phone because i want a representative. ♪ ♪ >> pope francis is leading holy week ceremonies in italy on this good friday. >> he was originally scheduled to lead the stations of the cross procession but the vatican announced the pope will miss the ceremony. ♪ ♪ >> jericka: and "on the road" with an unlikely leader of a chess ...

♪ ♪ rage against the machine. >> i need a little more information from you. >> frustrations with customer service at an all-time high. >> i yell at the phone because i want a representative. >> pope francis leading holy week ceremonies in italy on this good friday. >> originally scheduled to lead the stations of the cross possession but the vatican announced the pope will miss the ceremony. >> on the road with an unlikely leader of a chess club. >> his name is mr. bishop which is p...

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The MTA unveiled the launch of a new campaign, called "Courtesy Counts," that aims to remind customers to follow MTA's Code of Conduct.

Also providing a megaphone. the number of people posting complaints and shaming companies online has more than doubled since 2020. so what can people do? >> i think a customer care experience from both sides, from the employee side and the customer side would benefit greatly from a good dose of kindness. >> reporter: a reminder that% courtesy counts, even when you complain. nancy chen, cbs news, new york. >> jericka: kindness and take a deep breath. actor jeremy renner recounting in graphic deta...

The manspreading incident went viral after being shared on Reddit.