Sorry – It’s such a common word. It’s intention and meaning vary from person to person. It could be nothing more than pre-conditioned response or a heartfelt, sincere understanding of wrongdoing. Regardless of what goes wrong, even in business and customer relationships, the first inclination is to say sorry.
This morning on my radio show, I discussed the topic of forgiveness. It’s a tough subject, especially if you have been hurt. However, forgiveness is not for the person or situation being forgiven. It’s for you. And, sometimes, the person or situation isn’t the only thing that needs to be forgiven. You need to forgive yourself as well.