Customer Agents News Today

cnns nadia romero is checking in on the situation from the worlds busiest airport, atlantas hartsfield jackson international. nadia, i was there yesterday with the canceled flight trying to fly standby. i know what that feels like for people out there. what are you hearing from passengers today? >> reporter: oh, im sorry you were part of that big chunk of people we saw 1,400 flights canceled over the past couple of days. i spoke with one man who was supposed to get back to vegas, spent...

Today. as nadia laid out. we know a lot of people are facing trouble at the airports despite many experts predicting a lot of travelers the airlines seemingly are unprepared, stretched really thin, not able -- its really a case of, i think, over promising and under delivering, not able to handle these crowds. why are they so unprepared for this? >> well, a lot of it is down to staffing issues so throughout the pandemic folks at the airlines were either furloughed or let go or offered early retir...

Information and data -- >> its like hourly work? >> thats right. there are different fields, like medical tripgs, othanscription. but the transcriptions is an area thats really growing. another one, sales customer agents, live customer agents. not someone whos going to take a message and later give that to an office doctor, for example. say you call up an infomercial, you see something on the line, a product you want to try. those people who are taking those phone calls, these are people who are...