Customer Assistant News Today

Booths, an upmarket British grocery store chain, removed nearly all self-service checkouts from its stores. An employee says staff like the move.

Service Revenue of $178 million and Total Revenue of $185 million. Cash flow from operations increased 26% year-over-year to $17.5 million. Continued momentum in AI-powered solutions,...

New Platform Enhancements Include AI-powered Voice Conversational Self-Service Capabilities,Customer Engagement, Deeper Microsoft Teams Integrations, and New Meeting Capabilities ...

Today (Monday 16th October) Marks & Spencer has announced it will be recruiting 10,000 new Customer Assistants to support in its stores over the festive

The Eras Tour Film has Taylor Swift fans beyond excited, singing and dancing along in the cinema but they left a little conflicted.

Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support but efficiency and effectiveness a point of contention.

8x8, Inc. , a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report. Key...

The Comms Council UK, which represents the United Kingdom's national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has

8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program ...

Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities.