Customer Before They News Today

Corona Tools names new president Eric Prendeville bring over 20 years of experience to the role. Corona is a unit of the Venanpri Tools division of the Venanpri Group. Prendeville brings over 20 years of experience working with Stanley Black and Decker in several commercial and product development leadership positions. He studied at Salisbury University, Perdue School of Business and holds a Bachelor of Science- Business Management with a Minor in Communications. “Eric is a great addition...

Ewing, Spiio announce distribution partnership Ewing Irrigation & Landscape Supply will serve as an authorized distributor of Spiio’s wireless soil sensors. Building upon the recent announcement from Spiio, Inc. of an additional $1.6 million round of investor funding used to strengthen the product development team and to move forward with innovation projects, Spiio is also announcing its partnership with Ewing Irrigation & Landscape Supply as an authorized distributor of Spiio’s wireless s...

CASE makes technology enhancements to G Series wheel loaders Major advances include a new operator touchscreen display and interface, new operating modes and adjustable electro-hydraulic controls. CASE Construction Equipment has introduced comprehensive enhancements to its entire line of G Series wheel loaders to improve performance and productivity, increase uptime and empower the operator. “Wheel loaders — especially those in production and heavy working environments — achieve signifi...

J-B Weld acquires HERCULINER MARIETTA, Ga. – The J-B Weld Company announced its acquisition of the do-it-yourself bed liner brand HERCULINER from Old World Industries, LLC. “The HERCULINER brand embodies strength, durability, self-reliance and the same DIY enthusiasm as our existing J-B Weld customer base, making it an excellent addition,” said J-B Weld Chairman and CEO, Chip Hanson. “We look forward to continuing to build on HERCULINER’s customer reach and leveraging market expertise...

Wolf Creek Company joins Heritage Wolf Creek operates seven branches across Ohio, Kentucky and Pennsylvania. MCKINNEY, Texas – Heritage Landscape Supply Group, Inc., has acquired Wolf Creek Company, a family-owned distributor of irrigation, outdoor lighting and other landscape products. Terms of the agreement were not disclosed. Headquartered in Trotwood, Ohio, Wolf Creek was founded in 1961 and is currently led by second generation family members, Scott and Chris Knowles. The company opera...

Service Autopilot announces new Accelerate program The company is now offering the option for members to purchase unlimited client communication services for their field service business. DALLAS –Service Autopilot has announced its new Accelerate program. With this new service, Service Autopilot will import an unlimited amount of documents, forms and automations.  SA’s Accelerate will speed up operations for any Service Autopilot Member, regardless of membership level, no matter the busin...

Cancellation considerations There are countless reasons why a client could cancel services but analyzing the data can keep customers happy and help you learn from your mistakes. Nobody ever likes to get that dreaded phone call. The one where a client is canceling services. But there are some steps companies can take to limit cancellations, track them to learn from their mistakes and get those customers back in the future. Andrew Wesselman, of A&A Lawn Care, and Beth Berry, vice president of b...