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Businesses need to rethink ways to stay relevant

Businesses need to rethink ways to stay relevant Harkrishan Singh"> By Harkrishan Singh - 16 April 2021 - 07:31 According to a study by Brain & Company, organisations with a customer experience mindset drive a revenue of 4-8% higher than the rest in their respective industries. Having a customer-centric approach is therefore vital for businesses operating in the digital age. Here, data is a key element in driving business operations. This, specifically when taking into consideration t...
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