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Why marketers should care about customer journey orchestration

Why marketers should care about customer journey orchestration
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Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm

/PRNewswire/ Genesys®, a global cloud leader in experience orchestration, has been named a Leader in "The Forrester Wave™: Contact Center as a Service, Q1.

Lauren thompsonOlivier jouvePrnewswire genesysMethod communicationsConversation automation solutionsContact centerService ccaaGenesys cloudForrester waveCustomer journey orchestration platformsWorkforce optimization platformsForrester new wave

The Agile Brand Guide to Customer Journey Orchestration by Greg Kihlström is the latest in the Agile Brand Guides series

Arlington, VA (PRWEB) November 15, 2022 Customer Journey Orchestration (CJO) enables marketers to create more engaging customer experiences that span

New yorkUnited statesGreg kihlstrMark smithDigital engagement solutionsSchool of marketing facultyAssociation of national advertisersAmerican advertising federation national innovation committeeChoice hotelsWashington postUniversity of richmond customer experience advisory boardJourney orchestrationAgile brand guideCustomer journey orchestration platformsAgile brandCustomer journey orchestration