Customer Loses News Today

From his earlier response. there it is. the ultimate travel nightmare a pr disaster complete with a too little too late apology and as much as you way want to quote, unquote reaccommodate united airlines in the face of when, there might not be long-term consequences and why people dont like airlines and do whatever they want to you and you have very little recourse. earlier i spoke with richard quest and cnn aviation editor john ostrour. >> richard, two days in and i cant get over the video. its...

Nine times out of ten the customer loses. >> and i think thats very much what were seeing as a result. youre seeing an outpouring of resentment, of anger, of just sheer -- we have had enough. were mad as hell and wont take it anymore at the way people are treated by air carriers, overcrowding, delays, fees, whether its just simply poor service. and i think that is one of the reasons this is hitting a cord much greater. and although i mean, tonight, oscar munoz ceo said the video is truly horrifi...