Customer Management Practice News Today

As AI and ChatGPT-type technologies grow in capability and ease of use and become more cost-effective, more companies are making their way to the digital experience.

/PRNewswire/ -- CMP Research, a division of Customer Management Practice (CMP), a market intelligence firm for the customer management industry, has launched a...

Mike Hallowell to Host Roundtable Discussion on AI in the Contact Center...

/PRNewswire/ -- Customer Contact Week (CCW), the largest and most influential customer contact event series hosted by Customer Management Practice (CMP), a...

A new report by Customer Management Practice, finds that just 4% of consumers felt that experiences improved over the last year, while 57% felt they had gotten worse.

Centrical, a category-leading, global software as a service company, releases Employee Performance Experience at Customer Contact Week in Las Vegas. Today,...

Centrical, a category-leading, global software as a service company, releases Employee Performance Experience at Customer Contact Week in Las Vega...

/PRNewswire/ -- CMP Research, a division of Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry,...

WASHINGTON, May 22, 2023 -- ibex , a leading global provider of business process outsourcing and customer engagement technology solutions, today announced it was named a Finalist for BPO of the... | May 22, 2023

Automation may support basic travel bookings, but observers say it has yet to prove itself when it comes to fixing some problems.