Customer Rage Study News Today

The latest edition of the National Customer Rage Survey shows that more Americans are having problems with products and services, and their rage toward companies is growing.

If you feel you have more to complain about these days, you may be right.

If you feel you have more to complain about these days, you may be right. The products we use are increasingly complex, which often means they have more ways to malfunction. Companies are still struggling to hire and retain workers, so the customer service representatives wh...

If you feel you have more to complain about these days, you may be right. The products we use are increasingly complex, which often means they have more ways to

A civil or friendly tone can help you win points when dealing with a weary customer service rep.

If you feel you have more to complain about these days, you may be right. The products we ...

Delayed flights. Missing deliveries. Broken products. At any given time, you likely have a handful of reasons to reach out to a company and lodge a complaint. But if you

There are a few simple rules: Decide how you’ll contact the business, whether by phone, social media or online chat.

If you want to improve your odds of getting results, and lower your blood pressure, consider the following tips for complaining effectively.

Many people believe that social media is the best thing that’s happened to businesses, but that’s not entirely the case. Here’s why BRIDGET BROWN thinks otherwise.