Customer Strategy News Today

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics AI tech with Bains customer experience methods for faster, cost-effective improvements.

Gen Z has grown up with financial uncertainty, war, and political tumult. Their inherent skepticism can become a superpower in the right context.

HSMAI Staff recently had the opportunity to chat with David C. Edelman, a speaker at the HSMAI Commercial Strategy Conference, June 25-26 in Charlotte. David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand. Repeatedly recognized by Forbes as one of the “Most Influential CM...

Article - HSMAI Americas Announces 2024 Rising Sales, Marketing, and Revenue Optimization Leader Councils - Each council, with a tenure of 2-years, is comprised of emerging professionals from various roles within the hospitality industry. Participants benefit from a structured mentorship program with Advisory Board members, collaborative small-group projects, annual in-person meetings, exclusive networking opportunities, and access to leadership development resources.

The Hospitality Sales and Marketing Association International (HSMAI) is proud to introduce the 2024 Rising Sales, Marketing, and Revenue Optimization Leader Councils.

Article - Customer Experience in the Age of AI - HSMAI Staff recently had the opportunity to chat with David C. Edelman, a speaker at the HSMAI Commercial Strategy Conference, June 25-26 in Charlotte. David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing.

CONTENTS Notice of the 2024 Annual General Meeting of...

Knorr, a brand under Unilever - a leading company committed to fostering sustainable positive change - has indicated that future global food trends are shifting towards sustainability, driven by ever-changing circumstances and evolving lifestyles

Current CEO Kirk Tanner will retire February 2.

PURCHASE, N.Y., Jan. 18, 2024 /PRNewswire/ -- PepsiCo, Inc. today announced that Kirk Tanner, CEO of the companys North America beverage business will retire on February 2.  Ram Krishnan is...