Page 45 - Cxm News Today

Microsoft debuted the Microsoft Customer Experience Platform in November. How will it compete in the larger CX market?

The prep work is done and you are ready for the moment of truth: fielding your customer survey! But before you hit "send," run through these final checkpoints.

Holiday seasons always have backorders, bottlenecks and sold-out hot products. Yet 2021 trumped them all. Here's what we learned

This holistic approach to the customer experience is the next step in building better customer experiences. And those who commit will win.

Chief marketing officers share their 2022 priorities, including brand recognition, recruiting new talent and turning data into action.

In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics.

Despite how revolutionary NPS was when it was introduced, it has some serious limitations when it comes to driving profitable growth.

Getting people to your site to buy something is only one side of the coin. The other side is how these people interact with each other after purchase.

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more.

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand.