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IHG, Hilton, Marriott, Wyndham: How Hotels Prioritize Mobile Apps

Article - IHG, Hilton, Marriott, Wyndham: How Hotels Prioritize Mobile Apps - For years, hospitality executives have been talking about how their apps are a critical part of their loyalty and guest engagement strategies during all stages of booking, staying and departing. In an era when everyone lives on their phones, it’s no surprise. And as mobile applications have become increasingly important, they’ve evolved.
Scott Strickland Josh Weiss Hilton Morton Dan Morton Phocuswright Cole Jolie Fleming

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From Digital Keys to Contactless Payments, Here's How Hilton's Consumer‑Centric Tech Innovations Are Delivering a Frictionless Travel Experience

Travelers are back on the road and in the air in record numbers, putting the travel industry on the return path to pre-pandemic business. Travel’s comeback has not been without complications, however, as overwhelming demand has strained the under-resourced sector.
Chris Silcock Mike Gathright Dan Morton Hotel App Hotel Visionary Award Gt Tested Reader Survey

How can companies remove friction in customer experience?

For consumer-driven businesses, the pressure to make purchasing easy and quick has perhaps never been more intense. So, how do businesses cut out the friction? That was the focus of “Removing Friction from The Customer Journey,” a session at the Interactive Customer Experience Summit on June 2.
United States Luke Wilwerding Hilton Easton Sandi Mckibbon Dan Morton Elo Touch Solutions

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