David Kovner News Today

NORTH ANDOVER — Texas-based Courtney Patton’s concert schedule stopped in its tracks in early 2020 when the COVID-19 pandemic hit.

The Power of Digital Empathy for Making Customer Connections PHOTO: Adobe According to a recent global survey from PWC, 75% of consumers say that as technology improves, they’ll want to interact with humans more. The reasoning behind this is likely due to what another study reveals: PWC Consumer Intelligence believe companies have lost touch with the human element of customer experience. No matter your business model, your customers have one overarching need: the desire to feel seen and h...