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DENVER, April 20, 2021 /PRNewswire/ TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global digital Customer and Employee Experience as a Service (CXaaS) partner for many of the world s most iconic and disruptive brands , and NXT Generation Training announced today its partnership to deliver TTEC s patent-pending Humanify
® DEI+ BOT. This innovative AI-enabled solution is focused on diversity education and trains learners on empathy, communication bias, and inclusion.
The Humanify
® DEI+ BOT blends machine and human learning to give learners a baseline understanding of bias and diversity by listening to user responses and then providing measurable feedback and real-time coaching to improve the quality and outcomes of conversations. Combined with immersive dialogue, role-playing, and hands-on exercises, the Humanify
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