Digital Commerce Cell News Today

The commerce ministry recently issued a letter to Evaly, seeking the exact number of its aggrieved customers and merchants as well as the amount of money stuck-up in payment gateways in order to facilitate refunds.

E-commerce company Alesha Mart today started giving refunds to its consumers as per the guideline of the Digital Commerce Cell (DCC) formed by the commerce ministry.

The Digital Commerce Cell (DCC) today asked Bangladesh Bank (BB) to start giving refunds of the money stuck in payment gateways since July 1 last year that was paid by the customers of Qcoom.

E-commerce platform Qcoom and payment gateway Foster Corporation jointly submitted a list at the commerce ministry today detailing a portion of customers who were owed Tk 59.05 crore in refunds.

Jashim Uddin Chishty, managing director of controversial e-commerce company Dhamaka Shopping, has misappropriated more than Tk 45.47 crore from the company, according to a probe of the Bangladesh Bank.

Regaining customers’ trust will be the major challenge for Bangladesh’s e-commerce sector in this new year of 2022.

Refunds continue to remain ever elusive for e-commerce customers who were not delivered products against advance payments, with the process facing a new hiccup yesterday.

The commerce ministry would ask Bangladesh Bank to start providing customers with refunds of advance payments that were made to e-commerce firms but got stuck with payment gateways for non-delivery of goods, said a senior official yesterday.

Every e-commerce and F-commerce company in Bangladesh will soon have to apply for a Unique Business Identification Number (UBIN) from the Digital Commerce Cell (DCC) as the commerce ministry is set to launch the registration from this month.

The commerce ministry has written to the Criminal Investigation Department (CID) to defreeze the accounts to return Tk 214 crore that got stuck in payment gateways due to e-commerce companies' failure to deliver products against the payments.