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Following faa protocol advises parents to place lap children on the floor. those are kids under 2 years old without paid seats. shes about to announce that passengers should brace for impact when captain haynes overrides her on the p.a. >> there was an announcement that this is going to be a seriously difficult landing. >> he said, i wont kid you, its going to be rough. do the best you can. >> the plane is traveling at 247 miles per hour. 100 miles an hour too fast for a dc10 to land. without hy...

>> pull up. pull up. >> the left wing was coming up and we want the left wing down so we said left, left, left, left, left. >> i never thought it would be fine because we was going too fast and the original descent was too big and i knew something was going to happen. >> at exactly 4:00 p.m., 44 minutes after the problem began, a violent impact. >> as the right wing hit the ground, the tail snapped off. the entire tail of the plane broke off just as if it were a toy and went rocketing down the r...

>> the plane has run out of fuel and is coming in fast over a wooded residential area. captain mcbroom heads towards the only unlit spot he can see below between the housing. >> the plane barely clears an apartment building. >> i thought we were landing at the airport. i was very delighted, and then the delight turns to fear because i had no idea what was going on. it just felt like it was never going to stop. >> as the plane tears through the trees the front section violently rips away. >> it w...

Although when youre running on adrenaline you dont really notice those sorts of things, but we walked off the plane, and then we were in this neighborhood. nobody knew where we were. we just were milling about, like what do we do now? >> the four-engine plane went down five miles southeast of the airport. it missed a large apartment complex but smashed through two vacant houses. >> once on the scene, ntsb investigators quickly determine theres no fuel leak, no broken fuel gauges, no problem at a...

Troubleshoot the problem. >> the pilot got on the p.a. and said were having a little trouble with the landing gear, going to be in the air just a little bit longer, that is pretty common problem, dont worry about it. >> captain mcbroom was a very experienced pilot. had tens of thousands of hours including over 5,000 hours as a captain on the dc8 he was flying that night so this was mr. dc8 expert, and that may have convinced him that if he just studied a little bit more in the manuals and talked...

Everything seemed normal to me. i reached down to get my shoes, and as i was about to grab them, there was a great thump, and i thought oh, weve landed earlier than expected. initial contact with the ground itself and the passengers were really surprised, just a firm one, and -- >> at first, remarkably small doesnt even realized they have crashed, but as the 747 careens out of control and starts breaking apart, the horror of the situation becomes clear. >> the shaking of the aircraft got worse a...

Thick black smoke. the nose of the plane, which contains the cockpit, is crushed beyond recognition. the pilots are presumed dead. incredibly, all four are alive but injured. this photo captures first responders talking to the crew. >> they dont just start cutting. they got to size it up because with all the wire bundles and all of that sheet metal and very small compact environment, you could actually inflict greater harm or injury to those occupants trying to rescue them. >> of 296 passengers ...

The minute the door opened the atmosphere just hit me full force. it was like oh, no, this isnt an emergency. its a [ bleep ] crisis. >> the situation is grave. the plane has lost all of its hydraulic fluid. >> hydraulics in a modern large jet airplane is the lifeblood of the airplane. it is how you physically move the flight controls. it provides the muscle to move these very large surfaces against very fast moving air in a controlled manner. >> we were keeping an ear, ill put it that way. cont...

The fan disc had separated from the engine core and created shrapnel taking large chunks out of the horizontal stabilizer. in the second picture you can actually see the back side of the engine where the fan disc actually came out. >> by november 1990, 15 months after the crash, the ntsb pieces together what happened to united 232. over a farm in alta, iowa, the fans fan disc imploded with calamitous results for the planes hydraulics, the life blood of the jet. >> it sent shrapnel going in a mul...

Hour? its russian roulette. >> in the wake of the crash, the questions began immediately. how could this plane with its clean safety record suffer such a catastrophic failure in flight? right away there are some key clues. at the accident scene, a critical component called the fan disc is missing from the number two engine. it isnt found until three months later in a field 70 miles away in alta, iowa. thats where the plane experienced that initial violent jolt. these photos taken by a witness on...