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From war-torn Kharkiv to surfing in Bundoran: Ukrainians find refuge from war in a Donegal town

The population of the Donegal town has increased by almost 50% from the influx of refugees since the Ukraine-Russia war began two years ago

Odes ka oblastSlovak republicSlieve leagueSums ka oblastKharkivs ka oblastNorthern irelandUnited kingdomEnda odowdJohn oconnellConor mceniffJuliia melnykHanna balytskaKarina rozumnaJoleen kuyper machadoOlena tarasovaOlena reshytniakova

Your next customer service agent could be generative AI

IBM reports that 85% of executives expect generative AI to be interacting with customers by the end of next year.

Nick rockelBryan hoggEamon barrettJennifer quinlanTrademark officeUk department for work

Google will invest €25 million in training EU s workers on AI It s next target: capturing €1 2 trillion in AI-driven growth

Google’s president for Europe says the money is meant to seed training programs that could eventually reach millions of people.

United kingdomUnited statesMatt brittinPaul swartzElon muskEamon barrettPhilipp carlsson szlezakPeter vanhamIrina ivanovaMichael olearyDavid mitchellCharlotte hamptonStefan kelbertAi opportunity initiative for europeEuropean unionCloud atlasfeel

Remitly CEO Matt Oppenheimer says taking customer service calls is what he looks forward to the most

The head of the global remittance service provider says building a 'customer centric' culture has been a top-down operation.

Eamon barrettJack dorseyMatt oppenheimerOrianna rosa roylePrarthana prakashRebecca valentinePiyush guptaGrey modeling agencyGroup holdingsWorld bankSoutheast asiaLondon based grey modeling agency

Customer service should repair trust in a brand Instead, it s where trust breaks

Surveys shows that 61% of consumers are left unsatisfied by customer care. Research suggests that could be on purpose.

United statesWhite houseDistrict of columbiaMichael learyDavid calhounEamon barrettColin angleTaylor swiftAmas tenumahEuropean unionUnited airlinesDiscover cardCustomer rageSouthwest airlinesCustomer care measurementRage survey

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