Einstein Bot News Today

Salesforce has announced new features for Service Cloud that provide agents and supervisors with AI-powered insights, content generation, and automation capabilities to help increase customer...

Generative AI revolutionizes the future of work by enhancing enterprise efficiencies and reducing burnout. Here’s a look at three specific strategies.

Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model - all in one system The Estée Lauder Companies, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer expectations News provided by Shar...