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Although Evaly owes Tk 400 crore to Tk 1,000 crore to its thousands of customers and merchants, only 14 clients have got back Tk 1.45 lakh after a refund process began last month, commerce ministry officials said.
The commerce ministry has recently asked Evaly to share information about the exact number of customers of the troubled e-commerce company and the amount of its money that is stuck up in the payment gateways.
The commerce ministry recently issued a letter to Evaly, seeking the exact number of its aggrieved customers and merchants as well as the amount of money stuck-up in payment gateways in order to facilitate refunds.