Experience Index News Today

The health of a company's customer experience (CX), both CX operations and customer outcomes, is the quintessential indicator of a firm's adaptability and resilience over time.

An intensive and “confronting” two-year leadership program underpinned the decision to award online recruitment firm Seek the 2024 AFR BOSS Best Place to Work – Large Organisation.

It feels like something out of a TV or movie, but we're very close to artificial intelligence (AI) changing...

Self-driving cars may be the ultimate goal in car technology, but for now new advanced vehicle technology features sometimes enhance the driving experience and other times are just a source for potential problems and do not satisfy drivers. For example, owners of electric vehicles experience more problems with advanced technology than owners of internal combustion […]

We’re committed to improving customer service by providing more access to our programs and services, and our efforts have paid off. We’re proud to announce that Social Security’s ranking on

Recent research from Qualtrics XM Institute paints a bleak picture of how much trust customers have in the brands they engage with.

/PRNewswire/ -- J.D. Power and Tongji University Human-Vehicle Relationship (HVR) Lab have jointly released research insights into Chinas intelligent vehicle...

AI has afforded marketers the opportunity to explore new techniques that we can use to surprise and delight our customers.

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