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Forrester s US 2023 Customer Experience Index: Brands CX Quality Falls For A Second Consecutive Year

While four out of five business leaders say improving CX is a high priority, only 6% of brands see an increase in their CX quality . | June 13, 2023

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Humana ranked No 1 among health insurers for Customer Experience

Humana ranked No 1 among health insurers for Customer Experience
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Forrester s Canada 2022 Customer Experience Index: Nearly 25% Of Brands Struggled To Maintain CX Quality Over The Past Year

/PRNewswire/ Forrester s (Nasdaq: FORR) Canada 2022 Customer Experience Index (CX Index™) reveals that customer experience (CX) quality among Canadian.

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Forrester s US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality

/PRNewswire/ According to Forrester s (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 the.

United kingdomRick parrishIra kantorEdward jonesForrester customer experience benchmarkNavy federal credit unionForrester research incTrader joeExperience indexMorgan stanley wealth managementCustomer experience benchmark surveyCustomer experience indexCustomer experienceForrester decisionsMarketing executivesExtended data benchmark