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What your GP receptionist REALLY thinks about you: Think they're all nosy, brusque and impossible to reach on the phone? This diary of a doctor's assistant on the timewasters, no-shows and vile abuse she puts up with might change your mind

The average adult patient has to wait a month for a GP appointment. No wonder many patients are furious and GPs receptionists often feel their wrath. But what is it like for them?
Nicola Thomas Femail Classic

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