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>> thank god that i requested the entire day off to get taylor swift tickets. >> presale tickets for her tour went on sale at 10:00 a.m. tuesday, but ticketmaster started glitching as early as 9:00. >> i havent experienced anything like this before. weve been waiting all day. >> reporter: frustration filled feeds online. one twitter user saying, me, trying to figure out how ticketmaster wasnt prepared for the demand. ticketmaster has a new verified fan system. when the big moment came, ticketmas...