Flight Card News Today

Policy. and i know these werent united staffers that did this, but it was under their direction. whats the company have to say? >> the company says, our employees followed established procedure. and i say, then you should have some other procedures in case you have a diplomatic situation like this that needs to be handled a little bit more diplomatically. >> i missed that on the flight card they give you. >> its an important distinction that mary makes. this wasnt a true overbooked flight. this ...