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How HM Revenue & Customs handles Child Tax Credit and Working Tax Credit cases

select ‘Application’ on the toolbar select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen enter the customer’s NINO select the ‘All’ checkbox select ‘Yes’ on the message. You will be taken to the ‘Applicant Details’ screen select ‘Pm1’ on the toolbar. The ‘Payment Details’ screen will display Note: If it is a joint claim, select either ‘Pm1’ for the first customer or ‘Pm2’ for the second customer depending on w...

TCM0038120 - Changes - death (child): Death of a child - new claims (AG) You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. To deal with new claims that also notify you of the death of a child or young person, consider steps 1 to 21. Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date. Note: The individ...

Check for any change of circumstances. To do this check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208. Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptio...

Step 3 If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State. Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate. check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208  check the...

which country the customer is from (from form TC648) which tax credits are due, use TCM0320300 (Non-European Union (EU) - entitled to Child Tax Credit (CTC) and/or Working Tax Credit (WTC). Where the customer is entitled to CTC only, the customer has children and is employed, go to Step 5. CTC only, the customer has children and is not employed, go to Step 7. WTC only, the customer has children and is in work, go to Step 5. WTC only, the customer does not have any children and is employed, go t...

TCM0304350 - Specialist areas: international: miscellaneous: derived rights You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you are in the correct MU. Use TCM0322460 for the correct MU number you have access to the International Group Database (IGDB) and know how to obtain and update customer information on it you have the correct user roles, to follow this guidance.  Background An EU national l...

you will need the correct user roles to follow this guidance.  you are in the correct MU, follow TCM0322460 for the correct MU number. Guidance Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian for advice. Note: Where the entitlement conditions for CTC are not satisfied at the date of claim and are satisfied on a date, the later date being after the date of claim but not later ...

If you are dealing with a claim for the first time, go to Step 2. If you are dealing with an expired action date for a TC1125, go to Step 4. If you are dealing with a returned TC1125, go to Step 5. If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6. If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22. Step 2 access function ‘Manage Verification ...

On receipt of the TC600 manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’. Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure. set up a manual file and record on form TC648 check the claim to see if the customer is present and ordinarily resident ...