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Subway Rewrites Playbook with Legacy Still Intact

Subway is in the habit of conducting listening tours, spending about a day and a half in different markets every two to three weeks. Leadership visits restaurants, sees what’s happening, and then has an afternoon meeting with 15-20 franchisees, from small single-unit operators to larger multi-store restaurateurs. There’s a reception afterward, which draws upwards of 50 visitors. Trevor Haynes, president of the chain’s North America segment, estimates that Subway has reached 1,000-plus stak...
United States Paul Fabre Nancy Silverton Trevor Haynes Carl Jr Pickleball Club

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