Page 12 - Gate Agent News Today

>> reporter: airlines point out flying is the safest mode of transportation and fares have not dropped dramatically. but dont expect any more leg room or an empty middle seat any time soon. there are ways to get your complaints heard. one is probably in your hand. the airlines are big on social media. tweet a concern, you may get an answer quickly. if you have a problem, use the gate agent versus the toll free phone line to make a change. and know your options. is there another airline that can ...

But dont expect any more leg room or an empty middle seat any time soon. there are ways to get your complaints heard. one is probably in your hand. the airlines are big on social media. tweet a concern, you may get an answer quickly. if you have a problem, use the gate agent versus the toll free phone line to make a change. know your options is there another airline that can get you home. it may feel more like a bus but flying is still usually faster. david kerley, abc new, washington. >> and th...

>> the thing here, ali, the phony passenger, pilot was ticketed for coach and asked the ticket agent if there was room in first class. and he threw a fit and saying he hated americans and yet got on board the plane and didnt get into coach. with a fake air france uniform, a fake air france bag and fake i.d. went into the cockpit and told the pilot he was a 747 pilot. the captain kind of became suspicion when the fake pilot couldnt figure out how to open up the jump seat. and then the gate agent,...

Wasnt intent to ride back in coach it happened in philadelphia at the international airport there. cops say this french citizen had a coach ticket on a u.s. airways flight. he asked a gate agent if he could ride up front in first. the agent said. no and police say he argued with the agent. telling her that he hatesicans. and once he got on the plane, he didnt take his seat back in coach. police say he claimed to be a pilot and asked to ride in the cockpits jump seat. he reportedly looked the par...

>> shepard: budweiser watering down the beer? thats from folks suing the largest brewing company. five states filed class action lawsuit against anheuser boich. the company lies about the alcohol content posted on beer labels. the suit is based on information from former employees who claim the company waters down the brews just before they go into the bottle. the claims against anheuser busch are completely false and these lawsuits are groundless. our beers are in full compliance with all alcoh...

Sometimes even before the gate agent knows youll know which is pretty good information. as soon as you know your flights delayed, you need to head to the airport if they havent canceled your flight, otherwise, unless they give waivers, youll be charged for a change fee or missing your flight. you need to head to the airport. airlines arent required to give you vouchers. youre left to your own devices in the case of mother nature. >> i dont think people realize even the major airlines have betwee...

Matter, bob. well begin with you. what does do you think of this? >> bob: not a delicate matter for me. 17-3/4 inch. this is a legitimate case for people who like dana size, for example, 400-pound person sitting there, a little uncomfort. but uniform policy. instead of confronting her, i dont know how they -- >> eric: put her on a scale? >> kimberly: they asked her, does she want to have it done ahead of time? that is what bob is saying. she blogs about this on the website alltheweigh.com. she s...

Matter, bob. well begin with you. what does do you think of this? >> bob: not a delicate matter for me. 17-3/4 inch. this is a legitimate case for people who like dana size, for example, 400-pound person sitting there, a little uncomfort. but uniform policy. instead of confronting her, i dont know how they -- >> eric: put her on a scale? >> kimberly: they asked her, does she want to have it done ahead of time? that is what bob is saying. she blogs about this on the website alltheweigh.com. she s...

The airlines will get them. one change to take place in the particular rule-making is airlines now have to list the customer service plan on the website. you know what its like if you go to airport and the flight is canceled and everybody mills around and talk to the gate agent. what can i get? you are begging them to help you out? can i get a room? can i stay overnight? do i get food? how long do i have to be stuck here? >> jamie: now youre not stuck as long and you get food on the flight. part...

Calm. >> it was a little tense because it was quiet. but everybody was calm. and everybody handled themselves really well. nobody got upset or anything like that. what the gate agent told me this morning delay because the first officer was coming up from l.a. so maybe that was related to it. >> did they ever tell you what kind of threat or anything like that? >> no. >> shepard: there is really no need for that. this is the latest in a string of airline scares in the past year, including the fail...