Page 13 - Gate Agent News Today

Gate agent let them check their luggage without the fee. i dont he know if she broke the rules, but she did for them. >> that is nice. keep in mind, not just one way, back also. if you pay $150 in baggage fees one way it is going to be 300 round trip. it gets very pricey. >> does, tom, thanks for alerting us again. greatly appreciate it. that does it for me in this hour, im tamron hall. i will see you back here at 2 p.m. eastern time. the controversial decision made by one state about whether to...

The pilot walked by because apparently the flight had been delayed and it looked like he was coming in from another flight or something like that and said boy, you guys have been waiting here for a while and she -- when he went off, she was talking to two or three other people and one of the guys said, did you smell something on his breath? it kind of smelled like vodka. she went inside and said i dont know how to report this. she told the flight attendant and the flight attendant told another p...

Productivity and turning the passengers over as quickly as possible. >> yeah, my assumption is this is about cost effectiveness for the airlines as well. we have an example of what this would look like with luftsana airlines and essentially they would do away with the agents there before they board the plane. let me ask you, the implication here being these agents are merely robotic in what they do, they take your boarding pass and shove it in. are they doing more than that? does this pose a saf...

Hope it should have, greatly since then. >> is the illusion. lets face reality. we do not have security. we are looking how to save the money. we are looking how to have not interfering with the convenience -- inconvenience of the passengers. what happened in september 11th, we forgot september 11th? >> let me ask you this though, sir. if you, for example, go through the security you can the gate agent, she is only or he is only taking the ticket, bink, and then you are going on. what security d...

Condoleezza rice. those are the things that we thought you should know. the "usa today" is reporting continental airlines is trying out a new experience in houston. its letting people boarding planes without handing their ticket to a gate agent. the process is known as self-boarding. its gaining attraction abroad. we have got a photo showing people self-board, passengers just walk up to the gate, they swipe their ticket and they go through a turnstile, thats it. and thats it. then they continu...

Old joins us live from cleveland. good morning to both of you. >> good morning. >> good morning. >> good morning. hey, now, doctor, i understand you tried to check in the night before on-line. that didnt work. you tried to check in at the curb, that didnt work. your wife goes in and talks to the gate agent. what does your agent tell your wife? >> she told my wife shes on the homeland security list so it means extra caution. >> the gate agent came out and said your daughter is on the list. >> ini...

>> here you go. >> my next guest aint fond iceland. he hates it and hes never been there. thousands of flights cancelled due to ash from the volcanic eruption and the situation is getting worse for americans europe. matt mccall joins me from swede. are you in the airport? >> i was able to get another hotel room which was difficult in stockholm. i spent most of the day in the train station where i took a number this morning. a number just to speak with a gate agent to get on a train because all f...

Kate from flyers rights.org. explain southwests policy to us. its been in place for a long time, right sf. >> southwest actually has the most clear policy of any airline. you have to be able to sit between the armrests or you have to purchase the second seat. and they eyeball it. i think the problem here is that its a subjective interpretation by the gate agent as to whether or not youre going to fit. >> youre going to fit. how often do they actually enforce it, i guess? how unusual is this to h...

Had to be two seats and there had to be one empty. he wanted to come home early and the airline was full. and the flight attendant, the gate agent should have never given him the ticket in the first place because the flight was full. but when he got down there, the flight attendant felt it was a safety issue and also i dont want to sit by somebody else who is taking up two-thirds of my seat so i think its unfair to the passenger and i dont think southwest -- >> so why the apology then? i mean, i...

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