Page 8 - Gate Agent News Today

Contract of carriage. if you agree to the terms on thr ticket, it is there. it is 36,000 pages long. >> tucker: but why -- i buy all of that. it is different because you are in a metal tube in the sky. when you see a flight attendant say would you move, no. you are going to. that seems pretty authoritarian, right? >> if you listen to the womans voice, the gate agent, the supervisor, she was like, "well, this is how it will go down." they tried to coax them off thew plane, coax them off the plane...

Jordanian or emirates or qatar, then every single u.s. airline. this should embarrass americans, they should be ashamed of themselves. what happened to all they dont tell on me t-shirts i keep seeing it all the airports? you get on the plane and they tried all over you. >> mark, come on. >> tucker: you say delta is better than emirates? [laughter] >> emirates is actually a lovely airline. we got a war in the skies. each of these instances, there is always a back story. if you look at that family...

Arms. >> he rode in a car seat the whole way out here. >> i dont know what to tell you. >> delta was wrong. the faa urges you to secure your child in a car seat for the duration of the flight. even delta policy says for kids under 2 we recommend you purchase a seat and use an approved child safety seat. delta says they violated policy by putting the childs in the older kids name. the gate agent did allow them all to board despite that infraction. >> shannon: well see how it plays out. thank you ...

Took over every single u.s. airline. this should embarrass americans, they should be ashamed of themselves. what happened to all the dont tread on me t-shirts i keep seeing it all the airports? you get on the plane and theyy tread all over you. >> mark, come on. >> tucker: you say delta is better thanes emirates? >> emirates is actually a lovely airline. weve got a war in the skies.. each of these instances, there is always a back story. if you look at that family on the delta flight, that was l...

Dont need a restaurant bill of rights. >> when you buy an airline ticket, guys, it is called contract of carriage. if you agree to the terms on the ticket, it is there. it is 36,000 pages long. >> tucker: but why -- i buy all of that. it is different because you are a business guy and all of that stuff. but when you see a fight in hand and say, would you move, no, you want, you are going to jail. that seems pretty authoritarian, right? >> if you listen to the womans voice, the gate agent, the su...

You need to get off the plane, what you eere doing is crazy, need to stop this. he said oh, you think im crazy? what about the government. >> reporter: thats when he left the plane, allegedly choking a gate agent. the airlines confirmed that a drunk passenger was arrested at the airport. add this to the collection of shocking airlines cell phone videos, join the passenger who was dragged off the united airlines plane, and then a woman who was challenged by another passenger. >> you do that to me...

Being more aggressive in trying to make sure that customers are not being involuntarily denied boarding, especially in the case of an over sale. >> jon: what do you say to frequent flyers or flyers of any kind who might find themselves in the position of dr. dao where somebody says, we are overbooked, and you have to get off the plane? >> his situation wasnt so bad and so much of an outlier that im not going to suggest that he could have done so think differently or solved his problem. what most...

He lost two front teeth and hes going to be undergoing reconstructive surgery. what does that say? >> well, hugely violent encounter and hugely unnecessary. what it says is not only does he have physical injuries, but the potential of a brain injury which is a huge damage claim and one other thing i wanted to add, they said we dont know if this will be a class action. i dont know that either, but i can tell you this goes on virtually every day where paying passengers, and its not an overbooking,...

The captain at some point called on the aviation department police force. >> katie, do you see a case here against the pilot? >> well, listen, clear aviation rules say that the p.i.c., the pilot in command, is in charge of whats going on on that plane. but we have learned that a gate agent for united called airport security. that is when those three aviation -- well call them cops, but theyre not cops -- security personnel showed up. they were wearing jackets emblaze onned with word police. they...

On what happened on that plane? >> i think its always difficult for people working at the airport if they have to get someone off an airplane. i was on a plane from brazil on another airline, not united. the crew rest area is inoperab e inoperable. they needed two to get off the plane because two needed to rest during the flight. nobody took them up on it. they said we will cancel the flight. you have 280 people on the airplane. they said we will cancel it. i ran to the gate agent. i said, just ...