Page 9 - Gate Agent News Today

With the staff where morale is a problem at the same time deal somehow with this escalating crisis and not -- you know, try to work out what happened in the process, i suspect he fell between all the stalls. and the mess, the unbridled mess, anderson, this is gone around the world and back over the last 24 hours. its really quite extraordinary. >> yeah. i mean, john, what kind of rights do passengers have in these kind of scenarios? >> well, breaking it down, really two categories. you have the ...

Anderson, this is gone around the world and back over the last 24 hours. its really quite extraordinary. >> yeah. i mean, john, what kind of rights do passengers have in these kind of scenarios? >> well, breaking it down, really two categories. you have the voluntary bump and the involuntary bump. this particular situation got to an involuntary bump. the maximum passenger is entitled to is $1,350. on the voluntary side of it, it can escalate up depending on really kind of a negotiation process w...

Regular habit of most airlines, but on flight attendants and gate agents doing things like this and more, taking people off planes at will. in fact, we have a rule of thumb that we tell people, if you tell the flight attendant or the gate agent that youre going to report them or you tell them youre filming them so you can document what theyre doing to you guaranteed youll be thrown off the plane. it was rampant out there and this wasnt a legitimate bumping and overbooking situation. the federal ...

Louisville and that didnt happen. and i think what -- watching this unfold today, i think a lot of people who travel, and its a huge number of us that get on an airplane day in and day out, weekly, monthly, couple times a ye year, and they feel this frustration about not being able to get to your destination. so theres certainly -- how the flying public is seeing it and combined with obviously what is united and uniteds gate agent and united staff versus chicago aviation police and how they hand...

Context or there is somethingco you didnt see that explains what, this is what it looks like. >> yeah, pretty much. there is some buildup to get to this point. you know, prior to the man being drug off, united employees, they said the announcements saying that four passengers had to get off the plane before we leave chicago. we couldnt leave until four people got off so united staff could get on the plane to make it to louisville. and then ultimately they randomly selected people based on an int...

Gate agent, and they begrudgingly left the plane. and then the gate agent went to the man in the video and told him he had to get off the plane, at which time he said he was a doctor, he had patience, he wasnt going to get off the plane. and the gate agent was saying that you have to get the off the plane, and he said, fine chemical security, im not getting off the plane >> tucker: wow. >> the two initial security police officers that came on the plane, they tried to reason with a man. they were...

Start dissecting in a relatively cool fashion who was at fault and where. all right? the fault here in uniteds case was really, "a," they didnt realize they had too many passengers for the plane. "b," that they didnt use economics to push the amount of compensation to the point where somebody was going to give up their seat. they only got to $1,000. they could have gone as high as 1350. the gate agent should have been in touch with the systems operation center in the willis tower and said this i...

Gate agent, and they begrudgingly left the plane. and then the gate agent went to the man in the video and told him he had to get off the plane, at which time he said he was a doctor, he had patience, he wasnt going to get off the plane. and the gate agent was saying that you have to get the off the plane, and he said, fine chemical security, im not getting off the plane >> tucker: wow. >> the two initial security police officers that came on the plane, they tried to reason with a man. they were...

Of people who travel, and its a huge number of us that get on an airplane day in and day out, weekly, monthly, couple times a year, and they feel this frustration about not being able to get to your destination. so theres certainly -- how the flying public is seeing it and combined with obviously what is united and uniteds gate agent and united staff versus chicago aviation police and how they handled it. so its important to disentangle the two of those but the reality is this conversation is be...

It happened again. the flight was really delayed. they started asking for volunteers. and we said, lets do it. they said well get you on the flight for sunday. then we spent hours and hours at the airport. they couldnt get us on the next flight on sunday. finally they offered to refund the zpikt then sweetened the deal by giving us some compensation. so in total, dealt la did give us $11,000 for not taking our vacation. >> and you have some times on how on benefit when a flight is overbooked. il...