Google Dialogflow News Today

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business...

Cloud business communications provider RingCentral unveiled the availability of its native, AI-powered contact centre, RingCX. RingCX is launching to...

Universities have made positive strides in improving digital literacy for graduates, but now they need to do the same for AI literacy

/PRNewswire/ -- Pager Health (Pager), healthcares most trusted virtual-first engagement and navigation platform serving 28 million members in the United...

Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience.

Operator: Good afternoon, ladies and gentlemen. Thank you for standing by. Welcome to LivePersons Fourth Quarter 2023 Earnings Conference Call.

These are 25 websites like ChatGPT that promise to enhance how you engage with your audience, automate tasks, and drive innovation with AI.

The company’s virtual assistant app, Fargo, has handled 20 million interactions since it was launched in March. This is significant because it contrasts with most large companies, which are only in the proof of concept stage with generative AI.

Enterprises in the U.S. are embracing innovative automation platforms to improve processes and user experience, according to a new research report published today by Information Services Group (ISG) , a leading global technology research and advisory...

For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.