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Great Customer Care Starts Within! June 20, 2020 Share this post: UNDERSTANDING the significance of this concept is critical especially as we traverse this pandemic. How we refocus our energies will become critical. We must be prepared for a new normal when businesses reopen and, consequently, we must start to chart a new way forward if our businesses are to survive. The external perspective on Great Customer Service can be defined as the provision of exceptional care and exceeding the expectat...